Where do you deliver and how much it cost?
We deliver nationwide! Shipping fees depending on the weight of the item and delivery location based on the shipping rate imposed by J&T Express.
What kind of shipping method do you offer?
Shipping method :-
- Peninsular Malaysia / Sabah / Sarawak : J&T Express
How long does delivery take?
Malaysia Shipping
- Peninsular Malaysia : 3 – 5 business days with exceptions on weekends and public holidays.
- Sabah / Sarawak : 3 – 7 business days with exceptions on weekends and public holidays.
How can I get my shipping information?
Once your order has been processed and packed, we will send you an email containing a unique tracking number for you to keep track on the status of your parcel at all times. This tracking number will be sent to your registered email address. Please check your spam box / junk mail in case it's there!
My items haven’t been received yet. What should I do?
If your items have still not arrived, don't worry. You can track the transit status of your order by clicking the following link; https://www.jtexpress.my/track.php. If you wish to speak to a J&T Express customer service representative, they can also be contacted at https://www.jtexpress.my/contact.php.
My order is not delivered/missing. I want a refund!
If this does happen, kindly email us your order detail information to staff@dianashawl.com Information required:
- Order ID number
- Customer’s name
- Customer’s contact number
We will assist in checking the status of your parcel and claim the refund from J&T Express. The process of refunding will take about 2 months, however, we realise that that is still quite a long time to wait, so we will try our very best to speed up the process as fast as we can!
I received my order, but one of the items is missing. What should I do?
If this happens, kindly email us your order detail information to staff@dianashawl.com. Information required:
- Item missing code
- Order ID number
- Photo of received items
- Customer’s contact number
You have to tell us about the missing item within 2 weeks of receiving your parcel. You will have to ship the items back to us, and we will try to give the complete order back to you as quickly as possible. If you would like a refund instead, the process will take about 2 months. Again, we don't like to keep our customers waiting, so we will try our very best to speed the process up!
Where should I ship my order to?
Its up to your choice/convenience either to your home or office address. But please ensure there is someone who would be able to standby at that address by the moment J&T Express delivers the parcel. In the event of no one is physically able to collect your parcel on delivery after two attempts, your parcel will either be held at the nearest J&T Express office or sent back to us. We WOULD NOT REFUND or EXCHANGE if the parcel returned to us due unavailability of customer by the time parcel delivered. You have to bare the shipping cost for second time shipping.
Can I self-collect?
No. At the moment online orders can't be picked up.
Can you expedite my delivery process?
Our delivery process is based on First Come First Served basis.